About Us

/About Us
About Us2018-10-10T13:03:52+00:00

Our drivers complete a number of courses and checks before being able to serve our customers:

  • British Red Cross First Aid Trained

  • Dementia Friends

  • Safeguarding (Both Children and Adults)

  • Health & Safety

  • Prevent

  • Mandatory Core Skills Trained

  • Enhanced Police Check

Out & About is a Private Hire Taxi Service for the residents of Felixstowe and the surrounding areas. We aim to offer something a little bit different and want everybody, regardless of their ability, to be able to use a flexible and friendly service.

What makes us unique to Felixstowe is that we have a Wheelchair Accessible Vehicle and can also provide companionship to those that need it. We understand that for some, a taxi is only half of the picture. Our companion service is there for those that might need some assistance or to be accompanied once they arrive at their destination. Whether someone has mild to moderate dementia or has lost some of the mobility they once had, we don’t want that to stop you from getting out and about and going about your daily lives.

People use the companion service in many different ways:

  • Some need assistance with their weekly shop. We will take you round and assist with the shop, even putting it away once you get home if you like.

  • Some may be attending a wedding or a funeral and want us to be their chaperone for the day.

  • Some may want us to accompany a family member to a hospital appointment, perhaps if they cannot attend themselves. We can relay relevant information back to the family if required.

  • Some have a four-legged, furry family member that has to visit the vets. If you’re unable to take them yourself and do not want to miss the appointment, our pet-friendly drivers can ensure they get the care that they need.

If there is something you or a loved one would like to do but need a bit of support or assistance, call us or drop us an email.

So how much does it cost? Please click here for some companionship costs and examples.

To get an idea of the cost of our Private Hire taxi service, please visit our page on popular journeys for local trips. You can find airport prices here.

Your safety is extremely important to us. Part of what makes us different is the additional training our drivers have completed. Some of these courses include British Red Cross First Aid, mandatory core skills (Safeguarding, Health & Safety, Person-Centred Approaches) provided by Skills For Health and of course, we are Dementia Friends. We’re there to support you and this training helps our drivers to better understand some of the needs of our customers.

We are fully regulated by Suffolk Coastal District Council. Our drivers have completed an enhanced CRB/DBS check, advanced driving assessment and undergone a medical check.

Please click here to go to our FAQ page.

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